We successfully delivered comprehensive IT Services and Technical Support for PTE in Jeddah Industries, covering end-to-end networking, hardware supply, system maintenance, and user support. This engagement was designed to ensure stable operations, improved system performance, and reliable IT infrastructure across the client’s workplace. Scope of Services Provided

Networking & Infrastructure

• Design, installation, and maintenance of LAN/WAN networks

• Network troubleshooting, performance optimization, and security support

IT Hardware Supply & Installation

• Procurement of printers, toner cartridges, and IT accessories

• Installation and configuration of desktops, laptops, and peripherals

System & Software Services

• Installation and upgrading of operating systems and business software

• Software troubleshooting and performance optimization

Repair & Technical Support

• Diagnosis and repair of PCs, laptops, and printers

• On-site and remote IT support for daily operational issues Annual Maintenance Contract (AMC) – IT Support

  Under the AMC agreement, we provide continuous preventive and corrective maintenance services to ensure uninterrupted IT operations:

  • Regular system health checks and preventive maintenance

  • Priority technical support and faster response times

  • Hardware and software troubleshooting on demand

  • Reduced downtime and improved productivity

  • Cost-effective IT management with predictable annual support costs

  Project Value & Results

  • Improved network stability and system reliability

  • Faster resolution of IT issues and reduced downtime

  • Centralized IT support through a single trusted service provider

  • Long-term cost savings through structured maintenance planning

  Client Benefit

  This partnership enables PTE in Jeddah Industries to focus on their core business operations while we manage and maintain their IT infrastructure with professionalism, reliability, and technical expertise.